PACK-IT SOLUTIONS
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PACK-IT SOLUTIONS
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TQM 673 projects:
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IE 673 LIVE - Assignment 2 KAMIL DZWONKOWSKI ELeARNING ID: IE 673-Fall 2008-70-38 Pack-It-Solutions Collaborating with:
Table of Contents
Introduction and Project Objective: Pack-It-Solutions Corporation is a privately own company specialized in packaging, logistics and express delivery of bio-chemical substances, highly toxic, and chemically challenged products. Our express handling and shipping service insures next day delivery around the globe. We cooperate with such organizations as:
As customers constantly strive for better and improved solutions for packages, and delivery services, we are continuously looking for ways to overcome and forecast their expectations. In older for a service, or other sort of product to be successful, it takes the need that all the costumer requirements will be fulfilled. Therefore, consumer analysis is a key strategy to the best quality and productivity. An example of that kind of tactics is the QFD analysis, component oriented requirements analysis, and process modeling like the CIMprg. This is known also as a TQM approach. Methodologies Applied: The strategy that we are going to apply in this particular assignment is known as CORA analysis. It was originally derived by Prof. Paul Ranky, Ph.D in order to seamless process TQM requirements. The analysis of “component oriented requirements analysis” is founded on Quality Function Deployment – QFD and also a number of other strategies to satisfy the needs of costumers. The other future includes the method of TOPS – Team Oriented Problem Solving, which was CORA engineered from. This assures minimal, potential costumer dissatisfaction, loss of labor force, poor materials, and week communication. Component Oriented Requirements Analysis enables the design team to produce the most efficient product, with the highest quality, that will surely satisfy the biggest expectations of its costumers. During the plant operation, CORA is applied on all the levels. Before we even start to design the product, as well as of its end, when we distribute and sell to our clients. This scheme assures a constant best quality, and gives opportunity for improvement. The CORA team’s goals are to:
The CORA matrix is integrated in four modules: · User requirements · Design Engineering solutions · Provide a parameter calculation · Set a point of reference , a scale (Benchmarking) CORA asks for correlation levels of Low (1), Medium (3), or High (9). Those are the fixed numerical values assigning their level of importance. Those numbers are programmed to calculate relevant scores of the importance of the requirements. The importance ratings are the scores that are calculated to baseline and compare values relating to the final product. Correlation rating values are usually between 1 and 5, 1 being the lowest. In addition, CORA considers competitors ratings in each “customer requirement” area in order to illustrate performance. The main body of the project: First of all, we conducted a meeting of the CORA PACK-IT-SOLUTIONS members. The team was chosen along all the collaborating companies: The equipment used in our storage facilities is interconnected with Noax Technologies industrial grade PCs. They are mounted on-board each of our fork-lifts, and constantly monitor the in-stock storage inventory. When an order is received at a truck gate, the system automatically informs the nearby fork-lift operator to deliver the shipment to a designated destination. This enables constant in-stock quantity assurance, and a short delivery turn-around time. Rockwell Automation is providing our storage facilities with a number of their services, with the focus on the Electronic batch recording (EBR) and Radio frequency identification (RFID)-enabled solutions. These services provide as with a constant control of where a package is currently being handled and assurance the proper quality monitoring. Bio-Pharma Solutions will implement their Baxter highly sophisticated temperature control for proper temperature, pressure and moisture setting requirements. The specially designed environment for the chemical and pharmaceutical products will insure proper conditions to keep it healthy and stain free. Our fourth partner is the GE Healthcare solutions know by the name of ReadyToProcess and Wave. General Electric has integrated our packaging/valediction process in a very quince way. It was developed for seamless operations, and it consists of a series of stainless equipment to design, validate, cut cardboard, fill bottles, and melt Styrofoam. The system is intergraded with the disposables and waste equipment. The biopharmaceutical mixers, tube welders and sealers allow users to configure facilities using disposables exclusively. To model the CORA analysis we have used a CORA template developed by Prof. Ranky. Please click on the link to see the analysis and the results. Prior to making the analysis, the CORA team collected costumer requirements, and different opinions. We used such methods like public surveys, phone interviews, statistical data, published scholar journals, researched data and our team experience. This had assured a legitimate data, which could be trusted. In our CORA model we used such inputs like: Reliability of the delivery service, Package Environmentally Focused, Delivery time, Storage issue, Quantity of material used, Weight of package, Seamless validation, Quantity delivered, Helpful service. These were the most important requirements that we have identified. The CORA Team will rank customers wants, needs, desires, and requirements, and the purpose of this activity, is to put all customer requirements into a priority order. CORA refers to this as 'Importance Rating'. IR values range from 1 to 5, 5 being the most important. We have recognized that Seamless production is our most important factor, and is the biggest influence on costumer recognition. The other two factors that were equally important were a better costumer service and high delivery capabilities. It is to as no surprise, as we expected the high delivery requirements to be such an important factor; however we didn’t recognize at first that the costumer service will have such a huge influence on our business. Summary Usage of such tools like Quality Function Deployment and CORA analysis are the foundation of assignment #2. Development of these tools makes it possible to achieve the best production and service level, and constantly satisfy the costumer. The conclusion from the CORA analysis makes it possible to identify strengths and weakness of a company. Another future of the CORA analysis is that it makes it possible to locate internal issues in within the company. It is possible to control the process from the design stage, till the very end. In addition, it gives as a grading that compares our services with the competitors. This illustrates the characteristics that we might need an improvement in. References and Bibliography "Paul G. Ranky, IE673 Total Quality Management, Fall 2008, e-Learning Pack ID # IE673-FALL2008-70-38" "Paul G. Ranky" Ranky, P.G.: http://www.cimwareukandusa.com |
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